TERMS & CONDITIONS

General

These Terms and Conditions set out the basis on which you can use our website and place orders for items from Y’OH. By using any pages of this site you are deemed to have understood, agreed and expressly accepted these Terms. Do not use any pages of this site if you do not accept these Terms and Conditions.

 

Y’OH owns the entire site. Y’OH is not responsible for any improper use of data and contents of the site due to third parties. Links to other sites and/or blogs are provided to you only as a convenience and the inclusion of any link does not imply any endorsement by or responsibility of Y’OH. We are not responsible for webcasting or any other transmission received from any linked Site.

 

Copyright & Proprietary Rights

 

The Content of this site is for personal use only, which shall be limited to viewing the site, providing information on the site, downloading product information for your personal review, purchasing products and receiving the latest updates from Y’OH. The Site is protected by copyright; you may not copy, modify, upload, download, transmit, (re) publish, create derivative works from, sell, re-sell or otherwise distribute or exploit any content from the Site or re-publish for redistribution to third parties as expressly stated in these Terms.

 

All design content and the Y’OH logo included on this website (without limitation) is the property of Kara Messina and as such is controlled by copyright and other intellectual property laws. Nothing contained in these Terms shall be deemed to give you any rights in or to any intellectual property of Y’OH or Kara Messina.

 

You may not frame this website within any website controlled by you.

 

Information provided by user

 

Any information or communication you transmit to the blog on the Y’OH website including any comments or suggestions is non-confidential and non-proprietary. Anything you post on the website may be used by Y’OH for any purpose whatsoever including developing and marketing products using such information by posting any communication or information on the site you agree to allow Y’OH the royalty free right to use, adapt, publish and display such information and any name used in connection with it when posted, in an unlimited way.

 

Product availability

 

All orders of items are subject to availability and availability of featured items cannot be guaranteed.

 

We have made every effort to display as accurately as possible the colours that appear on the Site. However we cannot guarantee that your monitor will display any colour accurately.

 

Orders

 

A contract is formed between Y’OH and you when we dispatch the goods you have ordered. Until the goods are dispatched the order may be cancelled.

 

 

 

 

 

Making a Purchase

 

Prices quoted are exclusive of postage and packaging which will be added at the rate specified in the delivery section, once you proceed to check out. Confirmation of your order will be sent by email.  The prices shown include VAT where applicable. For EU countries VAT is charged at the rate of 20%. All orders will be charged in UK Sterling.

 

Y’OH accepts Visa, MasterCard and debit cards. In addition we also accept payment via PayPal. Payments made via PayPal must come from a verified account with a confirmed shipping address.

Acknowledgement and receipt of your order does not indicate that a contract exists between us.

If necessary we may require additional information to process your order, if this is the case you will be contacted. We are required to do so if your bank has not been able to confirm the payment. Once the payment has been authorised goods can only be delivered to the billing address provided.

Y’OH reserves the right to limit the order quantity of any item and/or refuse service to any customer.  

Prices 

The prices quoted are those ruling at the time of production. Due to circumstances beyond our control, prices including delivery may have to be altered up or down, including any alterations to the rate of value added tax or currency exchange rates. The correct price will be shown when you place your order. All prices shown are cash prices in UK sterling.

Delivery

 

UK orders are dispatched by Royal Mail special delivery post. All of our shipment services outside of the UK are provided by an international courier delivery service. Please allow 48 – 72 hours for dispatch excluding weekends and bank holidays.

Please note that all duties, taxes etc. that are incurred when importing to countries outside of the EEC are liable to the customer and will not be paid by us.

We cannot be held accountable for delays or any other issues caused by customs clearance.  We are not responsible for any delays caused by the courier service.

Tracking your Order

 

You will be sent an email to confirm that we have dispatched your order. On this confirmation, we will include a tracking code, which you can use to monitor its delivery progress. If for some reason your dispatch confirmation does not include a tracking code please email: store@y-oh.co.uk

 

Delivery charges

 

The delivery charges shown in the table below are for individual items. (Multiple item delivery charges may be less, please email for quote).

 

USA

EUROPE

WORLDWIDE

Mainland UK

Outerwear

£40.00

£25.00

£45.00

£10.00

Bomber

£30.00

£23.00

£40.00

£7.00

Shirt / Tee

£20.00

£17.50

£25.00

£6.00

All prices are quoted UK sterling

Return Policy

If you are not satisfied with your purchase, you may return your unused item provided that the item(s) are in their original condition. They must be in their original packaging and have all original tags in place which must not have been removed. YOU MUST CONTACT US FOR AN AUTHORISATION CODE BEFORE RETURNING ANY ITEMS. To receive a Return Authorisation code and the address where items are to be sent, email store@y-oh.co.uk and provide your name, order number, item(s) you wish to return and reason for the return. Merchandise in undamaged condition with all original tags attached may be returned and received by Y’OH within 10 days of delivery. After 10 days, the returns policy does not apply.

 

Please make sure if returning items, that they are adequately and well protected during transit as we will not be liable for any loss or damage. Please note that all return shipping and packaging costs (including tracking & insurance) incurred are payable by you.

 

Returns are to be sent with the Return Authorisation code via insured traceable mail or courier and in the original packaging with all original tags, which must not have been removed. 

 

Once we receive, process and approve your return you will receive an email confirming your refund. After the email confirmation the refund will be made to the original credit/debit card/ PayPal account only.

 

Refunds will only be made if our return policy has been complied with. 

 

Copyright

© Copyright 2011 Y’OH Kara Messina All Rights Reserved.

Law

 

Our agreement with you is based upon English law and the law applicable to this agreement is the law of England and Wales and our agreement is subject to the exclusive jurisdiction of the English courts.

Contact Details

If you need to contact us please email us at store@y-oh.co.uk